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  • Mumbai
  • 500000 USD / Year
  • Applications have closed
  • Salary: 500000

HRALWAYS - Manufacturing client

Modular Furniture Manufacturing Client

Company – Modular Furniture Manufacturing Company

Working Days – Monday to Saturday 10am to 7pm

Location – Kandivali


  • Enter orders, manage or escalate any concerns, and ensure that appropriate changes were made to resolve customers’ concerns.
  • Use creativity to design or explore the desired product requested if outside of the norm.
  • Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing
  • Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary.
  • Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations.
  • Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs.
  • Issues credits, sends order acknowledgements and composes letters to customers and potential customers.
  • Communicates with all individuals whose involvement impacts customer communications.
  • Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products.
  • Updates’ customer records
  • Prepares and sends quotes and provides written proposals to customers and potential customers
  • Interfaces with Territory Managers and VP of Sales;
  • Other duties as assigned;
  • Assimilates customer credit information and provide to the Assistant Controller ,Track shipment status of customer orders.

Requirements :-

  • Proficient with telephone, call centre technology, and Microsoft Office suite
  • Basic understanding of business math principles for job estimation
  • Excellent interpersonal and communication skills, both verbal and written
  • Associate degree preferred
  • Strong organizational and problem-solving skills;
  • Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude
  • Good interpersonal skills;
  • Previous experience in sales, ideally selling a custom-manufactured product;
  • Safety glasses with side shields are required in the production area
  • Must have the ability to read, write, speak, and understand English plus have adequate hearing and visual acuity
  • Must be able to effectively communicate on the telephone while entering data on a computer
  • High school diploma or equivalent;
  • Computer literacy on company-supported programs
  • Demonstrated ability to read engineering drawings;
  • Knowledge of ROM’s Quality Management System