Company – Modular Furniture Manufacturing Company

Working Days – Monday to Saturday 10am to 7pm

Location – Kandivali

Responsibilities:-

• Enter orders, manage or escalate any concerns, and ensure that appropriate changes were made to resolve customers’ concerns.
• Use creativity to design or explore the desired product requested if outside of the norm.
• Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing
• Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary.
• Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations.
• Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs.
• Issues credits, sends order acknowledgements and composes letters to customers and potential customers.
• Communicates with all individuals whose involvement impacts customer communications.
• Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products.
• Updates’ customer records
• Prepares and sends quotes and provides written proposals to customers and potential customers
• Interfaces with Territory Managers and VP of Sales;
• Other duties as assigned;
• Assimilates customer credit information and provide to the Assistant Controller ,Track shipment status of customer orders.

Requirements :-

• Proficient with telephone, call centre technology, and Microsoft Office suite
• Basic understanding of business math principles for job estimation
• Excellent interpersonal and communication skills, both verbal and written
• Associate degree preferred
• Strong organizational and problem-solving skills;
• Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude
• Good interpersonal skills;
• Previous experience in sales, ideally selling a custom-manufactured product;
• Safety glasses with side shields are required in the production area
• Must have the ability to read, write, speak, and understand English plus have adequate hearing and visual acuity
• Must be able to effectively communicate on the telephone while entering data on a computer
• High school diploma or equivalent;
• Computer literacy on company-supported programs
• Demonstrated ability to read engineering drawings;
• Knowledge of ROM’s Quality Management System